Customer Support

Many answers can be found in our FAQ:
Please submit your enquiry in English to our support team using the following form:
(For a prompt response, please fill out as much information as you can and be sure to submit your enquiry in English.)
Contact Details
* First Name
* Last Name
* Email Address
Country
Phone
Priority
Nature of problem/Request
Channel Name
(you are having trouble with)
Internet connection type
Do you use other broadband applications without problem?
Yes No
Do you use a firewall/proxy server?
Yes No
Do you have correct WMPlayer codecs installed? (How to find out)
Yes No
* Detailed Description of Your Problem:
Additional Information

Can you see this sample video playing next to this question?
Yes No


Sample Video
Thank you for taking the time to tell us about this problem or feedback!